How to Reset DStv?
After using your DStv, you will notice there is usually a delay in activating your DStv Package. It is more common when you pay your subscription late or try to upgrade from one package to another. Multichoice will take some time to validate your payment and disconnect you from your current package and into the new package you want. You can now make the process faster when you reset DStv.
Tips on How to Reset DStv?
Multichoice has made the resetting process as simple and accessible to as many people as possible. They have created various ways where you can reset DStv account on your own or seek their services. First, you can use the self-service USSD option, which will generate a code to enter your decoder and complete the DStv account process.
You can also visit their website and log into the DStv online portal. Once you enter your DStv account number and follow the prompts, your account will reset, and your Dstv Package will be updated.
What you need to begin your DStv account
When trying to reset DStv account, you will need your smart card number. You will also need the mobile number registered to your DStv account, as it is where you will receive your OPT codes. Your Explora decoder should also be connected to the internet, and if you are resetting it through the online portal, your phone or laptop should too.
Steps to reset your DStv account
Access the Multichoice customer website. You will see an option to log in. here, enter your account number, user name, and all the required details. You can now enter your password and log in to make all the changes you need.
On your account icon, click on the “fix errors” option. It will show the type of error you are experiencing. Once you begin the fix error process, it will reset your decoder, and your subscription will get activated.
If you have subscribed to a higher or lower package, you will see it after completing the reset DStv process. If you encounter any challenges, you can reach out to Multichoice, and they will guide you through it.