DStv FAQ – DStv Frequently Asked Questions


Get all DStv FAQ Answers to your “Dstv Frequently Asked Questions” HERE

  • DStv Now FAQ
  • Decoders FAQ
  • Installation of DStv FAQ
  • Dstv Installers near me FAQ
  • DStv Repairs near me FAQ
  • Remotes for Dstv FAQ
  • DStv Payments FAQ
  • DStv TV Guide FAQ
  • Smart LNB FAQ
  • DStv Channels FAQ
  • DStv Packages FAQ

Please read over all the DStv FAQs and let us know if we missed anything.

Is DStv customer care 24 hours?

No, customer care is open 7 days a week, 8am to 10pm.

DStv Now FAQ

DStv Now FAQ

How to Change languages on DStv Now?

  1. Open the DStv app on your phone or tablet.
  2. Tap on the Settings icon (the gear icon) in the upper right corner of the screen.
  3. Scroll down and tap Language & Region in the left sidebar menu.
  4. Tap on Language at the top of this screen, then choose your preferred language from the list of available options.

How to Deregister a device on DStv Now

  1. Open the DStv app.
  2. Tap the menu button in the top left corner of the screen.
  3. Choose Settings > My Account > Deactivate Device.
  4. Follow the prompts to deactivate your device.

Do you pay extra for DStv Now?

No, you do not pay extra for DStv App Now.

  • You can access DStv App Now through your DStv subscription at no additional cost.

Why does DStv Now keeps asking for code?

If you’re still seeing the error message “Your code is invalid”, please make sure that you’ve entered it correctly by following these steps:

  1. Open the DStv app on your computer or mobile device
  2. Click on the Settings icon in the upper left of the screen (it looks like a gear)
  3. Click on “Enter activation code”
  4. Paste your activation code into the field and click “Activate”

How do I manage devices on DStv now?

  1. Logging into your DStv App Now account from a computer or mobile device
  2. Clicking on Account Settings and then Devices
  3. Scroll down to see your devices and click on them one at a time to change the settings

How does DStv Now work?

DStv App Now is an online streaming service that allows users to watch television shows and movies on their computer or mobile device.

  • The service is available in South Africa, and it can be used on any device that has access to the internet.
  • When you sign up for DStv App Now, you’ll receive a username and password via email.
  • Once you’ve entered this information into your device, you’ll be able to use your account to access all of the content provided by DStv App Now.

How many channels are on DStv Now?

The number of channels on DStv App Now depends on the package you select.

How many devices can you connect to DStv Now?

4 Devices

How many profiles are on DStv Now?

6 Profiles

How many users are on DStv Now?

1 User at a time

How much data does DStv Now use?

  • Lowest Quality Resolution – 1.15Mb per minute
  • Highest HD Resolution – 41MB per minute

How to change DStv Now login details?

  1. https://connect.dstv.com
  2. Login into Website
  3. Choose “Update Sign in Details”

How to change DStv Now password?

  1. Visit now.dstv.com and Log in
  2. Press on Reset button
  3. Type cell number or email address and press Reset
  4. Receive an email or SMS link to reset your password

How to deregister my DStv Now account?

  1. Log into your DStv App Now profile
  2. Click Settings on your dashboard
  3. Choose “Delete Account”
  4. Choose a reason why you want to delete your account.
  5. The “Delete Account” tab will appear.
  6. Select it and your account will be deleted

How to fix the video playback error on DStv Now?

  1. Make sure that your internet connection is stable and strong.
  2. Have the latest version of the DStv app installed on your device.
  3. Make sure that you have enough space on your device’s internal storage for the DStv App Now app to store its cached data.

How to link DStv Now?

The first time you launch DStv App Now, you’ll be prompted to link your account.

This process is easy, and all you need to do is follow the steps below.

  1. Open DStv App Now on your device
  2. Select ‘Link Account’ from the home screen
  3. Enter your username and password for your DStv account, then select ‘Link’

How to listen to the radio on DStv Now?

  1. Go to the Home screen and select Radio from the menu bar at the top of your screen.
  2. Select any of the available stations, including DStv’s channels.
  3. If you want to add a station as a favourite, press and hold on to the station and select Add Favourite.

How to restore channels on DStv Now?

  1. Log out and into of DStv App Now
  2. Try to log in using another browser or device
  3. Delete the App & Re-install it

What is the Streaming limit reached on DStv Now?

Only 1 device is allowed to stream at a time

Who qualifies for DStv Now?

It is available to any user with a valid Connect ID

Why is DStv Now buffering?

Caused by an unstable or weak internet connection

Why is DStv Now not showing all channels?

Your subscription may have expired

Where to Pay & Payment options?

DStv Decoders FAQ

DStv Decoders FAQ

What is the cheapest DStv decoder?

The cheapest decoder is Hd 9S Single View Decoder

What is the difference between DStv decoders?

The PVR function

Which DStv decoder is the best?

The Explora Ultra Decoder

How much is a new DStv decoder?

The Explora Ultra Decoder starts from R1799

What are the new prices for DStv for 2022?

DStv Decoder Packages 2022

  • Compact Package
  • Easy View Package
  • Family Package
  • Access Package
  • Premium Package
  • Compact Plus Package

Click HERE for Installation Packages 2022

Can I exchange my old DStv decoder?

Yes, you can do a trade-in.

What is the difference between DStv Explora and Explora Ultra?

The Ultra offers 4k video quality with Dolby Atmos sound

How much is DSTV Explora now?

The price starts from R999

What is the difference between Explora 2a and 3A?

Explora 2A has RF ports & 3A has none

How do I cancel my DStv Extra view?

  • Phone Customer care – Tel: (011) 289 2222
  • Complete the online cancellation process
  • Email customer care – help@dstv.com
  • WhatsApp Dstv – 060 060 3788
  • Visit a customer care centre

DStv Compact extra view price?

The Access Fee is R105 per Decoder you add

  • A monthly Compact subscription is R429

Download & View the DStv extra view setup pdf

How to Run the DStv Extra View installation wizard?

  1. On the Remote, Press “DStv button”
  2. Select “Settings”
  3. Select “Satellite Settings”
  4. Press “Home Network”
  5. Press “Launch Installation Wizard” then
  6. Select “OK
  7. Press “Quick Setup”
  8. Select “Decoder 1”
  9. All Bars must turn Blue
  10. Press “Scan” then
  11. Select “OK”

Wait for the scanning of channels to be done.

Installation of DStv FAQ

Installation of DStv FAQ

What determines the cost of the installation?

The cost of a DStv installation may vary on the 3 factors

  1. Type of equipment required
  2. The location of the installation
  3. Labour requirements

Contact us regarding your DStv installation packages.

How to install DStv?

  1. Make sure your Satellite dish is mounted and correctly aligned
  2. Smart LNB needs the RG6 Cable connected to its unicable port
  3. Unpack your Decoder from the box.
  4. Start by placing your Decoder in a central location in your home, within easy reach of an electrical outlet.
  5. Next, connect your Decoder to your TV using an HDMI cable.
  6. Connect the RG6 Cable to your Decoder
  7. Power on your decoder
  8. Run the Installation wizard to complete the process

How to exit the installation wizard?

  • The easiest way to exit – Press the Exit button on the decoder
  • Use the “Back” button on the remote control

How to remove the installation wizard?

  • Press the “Exit” Button on remote

DStv Installers near me FAQ

DStv Installers near me FAQ

Why is Dstv installer accreditation important?

It’s important for Dstv installer accreditation because it ensures that installers are knowledgeable about and comply with the company’s standards.

  • Helps to ensure a quality installation and customer experience

What is needed for DStv installation?

  • Satellite dish 80cm
  • Universal LNB
  • Cable – 25 Meter
  • Decoder connected
  • DStv service to be connected

How do I contact DStv installer?

Message us now!

How long does DStv take to connect after installation?

It takes 20 to 30 minutes.

How much does a DStv installer charge?

The pricing varies depending on what’s needed.

  • Smart LNB from R450
  • Extra View (2 decoders) & Installation from R4800
  • SLX Splitter 2 way from R450
  • HD Single View & Installation from R750
  • LNB Quatro from R650
  • Explora & Installation from R1950
  • Dish Kit & Installation from R1200
  • Aerial & Installation from R850
  • Hourly Labour Rate from R250 to R400

Can I install DStv on my own?

Sure you can!

How long does a dish installation take?

Anything from 1 to 3 hours.

DStv Repairs near me FAQ

DStv Repairs near me FAQ

Where can I repair my DStv decoder?

They can be repaired at any DStv repair centre.

Where can I get my DStv decoder tested?

Bring it to any DStv Agency or MultiChoice service centre.

How much does it cost to repair the DStv decoder?

  • Explora or HD PVR from R700
  • Single View from R320

How do I fix a corrupted DStv decoder?

You will need to reformat the Hardrive.

Why is my DStv showing no signal?

Your DStv Installation has an error.

  • Dish is misaligned
  • LNB could be faulty
  • F-connector is giving a problem
  • Wrong decoder settings

How do I know if my decoder is bad?

It is always overheating.

What do I do if my DStv decoder won’t turn on?

  • Click HERE for the Solution

How do I reboot my DStv decoder? (hard reboot)

  1. Turn off your decoder
  2. Turn of wall socket power
  3. Remove the power cable for the decoder
  4. Now wait for 8 to 10 minutes
  5. Plug everything back in
  6. Turn the power back on

How do I clean my DStv decoder?

  1. Select the Blue “DStv” Button
  2. Choose “Settings”
  3. Select “System Settings”
  4. Choose “Reset To Factory Default”
  5. Select “OK”

What causes the DStv decoder to corrupt?

A system update or virus can cause the decoder to corrupt.

Can you replace DStv Explora hard drive?

Yes you can but rather hire an accredited Installer to help

How do I fix my satellite dish signal? – Fix Signal Strength Problem

  • Remove trees that interfere with your signal
  • Faulty LNB needs replacement
  • Dish alignment needs to be adjusted
  • Adjust the LNB alignment
  • F-type connectors need to be checked
  • The decoder needs a reboot

Why is the DStv decoder showing red light only?

This is due to the smart card setup. The smart card was incorrectly inserted.

  • Click Here to learn more

What are the DStv Signal Settings?

  • Click HERE for the correct settings

How do I fix DStv Error Codes e48-32?

This is a no-signal problem error. This occurs with bad weather or faulty connection

  • “Searching for footprint”
  • “Searching for signal”

The possible solution to fix the Error

  • Remove trees that interfere with your signal
  • Faulty LNB needs replacement
  • Dish alignment needs to be adjusted
  • Adjust the LNB alignment
  • F-type connectors need to be checked
  • The decoder needs a reboot

Why is the DStv decoder not working after load shedding?

When the power returns wait 10 minutes then turn it on.

  • Should you have an Extra View, turn off the secondary decoders then restart the main decoder.

How do I contact the DStv helpline?

  • Phone them @ Tel: 011 289 2222
  • WhatsApp DStv @ 060 060 3788

Why has DStv lost the signal?

  • Dish is misaligned
  • LNB could be faulty
  • F-connector is giving a problem
  • Wrong decoder settings
  • Bad weather

Are there Dstv Repairs in Randburg, Edenvale, Bokburg,Centurion & Alberton?

Yes, the teams cover the whole of SA.

Can LNB be repaired?

Of course yes!

When to replace the connector of the LNB?

  • Corroded joint
  • Frayed joint
  • Loose joint

What to do if the Jack of LNB is Rusted?

  • LNB needs to be replaced

How do I align my DStv Smart LNB?

  • Use the Sat Meter
  • Correct the Elevation
  • 53 degrees to the right of the dish is the correct angle
  • Continue testing

Click here to find out more about Dish Alignment

At what angle should the DStv LNB be?

  • LNB must point to 4:30 O’clock
  • 53 degrees to the right of the dish is the correct angle

Which DStv Decoders can be repaired?

DStv Technicians can repair all decoders

Single View

Dual View




DStv Remotes FAQ

DStv Remotes FAQ

How to Reset your A7 DStv Explora Remote

  1. Press the “Standby + Option” button for 3 seconds – 2 Red Blinks
  2. Select “9” – 1 Red Blink
  3. Now Select “8” – 1 Red Blink
  4. Select “1” – 2 Red Blink
  5. Select “OK” for 3 seconds or more – 4 Red Blinks
  6. Reset is done

How to Reset your A6 DStv Explora Remote

  1. Press the “Arc + Standby” button for 3 seconds – Led turns Amber
  2. Release only the “Standby” button
  3. While holding down “Arc” Press “9949” – 3 Green Blinks
  4. Let go of the “Arc” button
  5. Reset is done

How to Reset your PVR Remote Reset

  1. Press down “Shift” button – 3 Blinks appear
  2. Select “977” – 3 Blinks appear
  3. Reset is done

ow much is DStv Explora remote control?

The price starts from R149

Why does my DStv remote not change channels?

Batteries are dead

Can I replace my DStv remote?

Replace it at any MultiChoice Centre or DStv Agent

Are DStv remotes universal?

No, they are not.

Does Pick n Pay sell DStv remotes?

Yes, they do!

Can I use my phone as a DStv remote?

Sure you can, if you download the Remote DStv App

What must I do if my DStv remote is not working?

Check the batteries & for interference. Also, reset the remote.

FAQ for DStv LNB

FAQ for DStv LNB

What is a Smart LNB?

A DStv Smart LNB is an intelligent LNB that is designed to work with the DStv Explora and XtraView Installations.

How does this LNB work?

  • Built-in processor that enables it to receive and decode digital signals from the satellite.
  • Allows you to use only one cable to connect your Explora to the TV, which makes setup a lot easier.
  • Combines DStv Switch features into a single UniCable LNB

This gives you access to a host of features and services like Catch Up TV, Box Office movies, live sports, music streaming, and more.

What is a Smart LNB used for?

The radio signals are collected from the dish and converted to what the decoder understands.

How many Decoders can I connect to an LNB that is smart?

2 is the maximum amount of secondary decoders you can connect to the primary decoder.

What is the difference between a Smart and a twin LNB?

The main difference is that the twin LNB only works with the following decoders:

  • HD Single View
  • HD PVR

What is the Difference between Smart and Normal LNB?

The main difference is that it combines the DSTV Switch features onto a single unicable LNB.

Does Explora work without Smart LNB?

It can work without a smart LNB but will still require a Multi-switch & twin LNB.

How do I connect a Smart LNB? – LNB Set-up

  1. Connect all decoders using coaxial cable
  2. Signals will be sent to the decoders
  3. Now process with the installation wizard

Do you need a heartbeat cable with an LNB that is smart?

No, you don’t, this type of LNB replaces the need for a heartbeat cable.

How many ports does a Smart LNB have?

  • 2 Port Smart LNB – Has 2 ports (LMX502Z)
  • 4 Port Smart LNB – Has 4 ports (LNB LMX501)

Which LNB is best?

LMX501 is the best one.

Can I use universal LNB on Explora?

Yes, you can, but it needs to be a twin LNB with a Multi-switch.

Can LNB be repaired?

Yes, you can!

When to replace the connector of the LNB?

  • Loose joint
  • Corroded joint
  • Frayed joint

What to do if the Jack of LNB is Rusted?

  • Replace the LNB

How do I align my DStv Smart LNB?

  • Sat Meter must be used
  • Elevation can be corrected
  • The correct angle is 53 degrees to the right of the dish
  • Keep testing

Can an LNB that is smart, work for a normal decoder?

Yes, you can. It is only more expensive but will work.

At what angle should the DStv LNB be?

  • Get the LNB to point 4:30 O’clock
  • The correct angle is 53 degrees to the right of the dish

What is the universal port of the LNB used for?

It is the port used to complete your Xtra View Installation with your Explora.

Can I use any LNB on my dish?

No, use the correct LNB for the correct Dish.

  • Dstv uses different LNBs to Openview

How do I increase my DStv signal strength?

  • The decoder needs a reboot
  • F-type connectors need to be checked
  • Adjust the LNB alignment
  • Dish alignment needs to be adjusted
  • Faulty LNB needs replacement
  • Remove trees that interfere with your signal

What should my DStv signal strength be?

  • Above 75 is a good signal strength

How long does an LNB last?

  • On average 3 to 4 years

How to install DStv Explora LNB Cables – Unicable LNB installation

  1. Make sure your Satellite dish is mounted and correctly aligned
  2. Smart LNB needs the RG6 Cable connected to its unicable port
  3. Unpack your Explora Decoder from the box.
  4. Start by placing your Explora in a central location in your home, within easy reach of an electrical outlet.
  5. Next, connect your Explora Ultra to your TV using an HDMI cable.
  6. Connect the RG6 Cable to your Explora Decoder
  7. Power on your decoder

DStv Explora Ultra Installation Wizard

  1. On the Remote, Press “DStv button”
  2. Select “Settings”
  3. Select “Satellite Settings”
  4. Press “Home Network”
  5. Press “Launch Installation Wizard” then
  6. Select “OK
  7. Press “Quick Setup”
  8. Select “Decoder 1”
  9. All Bars must turn Blue
  10. Press “Scan” then
  11. Select “OK”

Just wait for the scanning completion

How do you set up an LNB that is smart? – Extra View

  • Connect the same LNB to each decoder using the coaxial cable
  • After decoders are connected to LNB, link the decoders with a heartbeat or communication cable
  • If no heartbeat signal then the E143 error will appear on the secondary decoder.
  • Now call Multichoice for DStv Xatra View Activation
  • 011 289 2222

DStv Packages FAQ

DStv Packages FAQ

How do I change my DStv Premium?

2 Ways to change your Package

  1. Log onto Self Service
  2. Contact Customer Care

How much is Premium Package 2022?

The monthly fee is R839pm

Which channels does Premium have?

There are 234 channels various channels.

Is SuperSport 3 on Premium Package?

Yes, it is!

Which DStv package is the cheapest?

DStv Easy View @ a low fee of R29pm

What is the list of DStv packages?

  • Premium Package
  • Easy View Package
  • Access Package
  • Family Package
  • Premium Package
  • Compact Package

How many channels are in the Premium package?

  • 234 Channels are available on Premium

Premium DStv channels list for 2022

What is the DStv price increase for 2022?

The increase in subscriptions is only 2.7%

What are the DStv Packages for 2022 – The latest

  • Family Package
  • Premium Package
  • Easy View Package
  • Compact Plus Package
  • Access Package
  • Compact Package

Click Here to Compare all the DStv Packages of 2021 /2022 / 2023.

Does Premium have Supersport channels?

Yes, it does!

  • 201 is SS GRANDSTAND
  • 202 is SS PSL
  • 203 is SS Premier League
  • 204 is SS LaLiga
  • 205 is SS Football
  • 206 is 206 SS Variety 1
  • 207 is SS Variety 2
  • 208 is SS Variety 3
  • 209 is SS Variety 4
  • 210 is SS ACTION
  • 211 is SS RUGBY
  • 212 is SS CRICKET
  • 213 is SS GOLF
  • 214 is SS TENNIS
  • 215 is SS MOTORSPORT

Do I Pay for my subscription? Payment Options

Look below & Click on the link

Is DStv Now available for Premium Packages?


DStv Channels FAQ

DStv Channels FAQ

How many channels does DStv access have?

Dstv collectively has hundreds of channels, with a variety of international and African programming.

The channels include Discovery Channel, National Geographic, Animal Planet, Lifetime, M-Net Movies Zone and more.

What DStv channel is the rugby on?

  • 112 for SS Rugby

What DStv channel is f1?

  • 215 for SuperSport Motorsport

How many channels does the DStv family have?

It has 90 channels

How many channels does DStv have?

Hundreds of channels are on offer.

Why are some DStv channels not working?

  1. Technical issues with the channel or the network it’s on.
  2. The channel is on a different satellite.
  3. Your subscription has expired or been suspended due to a lack of payment or due to an error in your billing details.

How do I set the frequency on my DStv?

  1. Click MENU on Your DSTV Remote Control
  2. Find ADVANCED OPTIONS – click OK
  3. Now Enter Pin Code 9949
  4. Next is NETWORK SETUP – click OK
  5. Home Network DStv IS20
  6. Frequency 11594
  7. Symbol rate 27500
  8. Press the P+ button to access new networks.
  9. Then Click the yellow button on the remote.

What is the frequency and symbol rate for DStv?

  • Frequency 12682
  • Symbol Rate 30000

How do I check my DStv network settings?

The easiest way to check your DStv network settings is to use the “Network Settings” option in the settings menu.

To access this menu, please follow these steps:

  1. From the main menu, select “Settings”
  2. Select “Network Settings”

What to do when your DStv is not showing all channels?

Check the due date of your DStv Subscription. You may need to make a payment.

DStv TV Guide FAQ

What does the DSTV Guide Schedule include?

The DSTV Guide Schedule is a comprehensive guide to all the channels available on DSTV.

  • Details about the channels
  • Including their names and descriptions
  • Information about their content
  • Schedules for the week

The DSTV Guide Schedule also has an “On Now” section that shows what’s currently airing on each channel, so you can see what’s being offered at any given time.

When DStv premiership starting?

It is starting on 5 August 2022

DStv compact TV guide

Click on the link

  • co.za/dstv-channels/dstv-compact-channels

DStv TV guide no information available?

However, if you are having trouble accessing the guide, or if it is not working properly, here are some quick steps to help you troubleshoot:

  1. Check that you have an internet connection. If there is no internet connection, then the DStv app will not work. Make sure that your WiFi or mobile network is connected.
  2. Check that you have installed the latest version of the DStv app on your device. You can do this by going to Settings > Apps > DStv > Update.
  3. Check that your device has sufficient battery power left in it so that it does not shut down during use.

What is the Bbc DStv channel number?

  • 120 for BBC Brit
  • 174 for BBC Lifestyle
  • 184 for BBC Earth

Studio universal DStv TV guide

Stay up to date with the latest shows on Studio Universal.

  • Online: guide.dstv.com/channels
  • Dstv Now App

Why is the DStv TV guide not working?

If you’re having trouble using your DStv guide, there are a few things you can try.

First, make sure you have the latest app update installed. This will make sure your device is running the most up-to-date version of the app.

If you don’t have an update available, check with your internet service provider to see if they have any updates available for your device.

If you still can’t use your TV guide, try restarting your device.

  • On iOS devices, this can be done by double-pressing the “Home” button and swiping up the DStv app icon.
  • On Android devices, go to Settings > Apps > DStv > Force Stop > Restart App .

If that doesn’t work, try checking for updates on your device or in the app store (iOS) or Google Play Store (Android).

If there’s an update available for either platform, try installing it and see if that fixes the problem.

Is there a TV guide on DStv now?

Yes, there is a TV guide on DStv now!

The TV guide on DStv allows you to see what’s on at any time of day. You can also use the guide to set reminders so that you never miss your favourite shows.

How do I search for channels on DStv?

You can search for channels on DStv by using the search bar or scrolling through the different categories.

To search for a channel, simply type in the name of the channel you want to find in the search bar.

You can also scroll through all of the channels in a category by clicking on that category.

Which channels are free on DStv now?

Here are some FREE channels:

  • 100 for DStv
  • 180 for Peoples Weather
  • 238 for SuperSport Play
  • 313 for PBS Kids
  • 320 for Channel O
  • 343 for TBN
  • 400 for BBC World News
  • 401 for CNN
  • 402 for Sky News
  • 403 for eNCA
  • 404 for SABC News
  • 406 for Newzroom Afrika
  • 414 for Euronews Now

How do I use the DStv guide?

You can use the DStv guide in 2 ways:

  1. If you have an older TV, you can use the DStv remote control to search for the content that you want to watch.
  2. If you have a newer TV, you can use your mobile device to access the DStv app and find what you want to watch.

How do I search for channels on the DStv app?

To search for channels on the DStv app, you’ll first need to choose your TV package. After that, you can start searching for channels.

To do this, tap the “Guide” button at the bottom of the screen.

From there, tap “Search.” You’ll then be able to enter a keyword for what you want to watch on DStv!

How do I watch DStv on my smart TV?

To watch DStv on your smart TV, you’ll need to first connect your device to the internet.

  • This can be done through either a Wi-Fi connection or an Ethernet cable.
  • Once your smart TV has been connected to the internet, you can download the DStv app from your local app store.
  • You’ll then need to log in with your username and password (which are provided by DStv when you purchase your package).

Once you’ve logged in, all of your favourite shows will appear on your screen!

DStv Payments FAQ

Where to pay for DStv?

  • Shoprite
  • Pick ‘n Pay
  • Ackermans
  • Spar
  • At any shop with Kazang© or Flash© point of sale machine
  • PEP

What is the DStv payment grace period?

The Dstv payment grace period is a period in which you can pay your bill without penalty.

  • To qualify for the payment grace period, you must have paid at least 75% of your bill before the due date.
  • If you have not paid at least 75% of your bill by the due date, your service will be disconnected if you do not make payment within 7 days after the due date.

Can I pay DStv using my ID number?

Yes, you can pay DStv using your ID number.

This will be done by phone, online, or in person at a store.

Can I pay DStv at an ATM?

Yes, you can pay DStv at an ATM. You will need to have your card and PIN available.

Where do I find my DStv account number?

To find your DStv account number, follow these steps:

  1. Log into your account on the DStv website.
  2. Click on the “My Account” tab at the top of the screen.
  3. Select “My Account” from the drop-down menu.
  4. Scroll down until you see a section called “Profile”. On this page, you will find your DStv account number listed under “Account Number”.

Which bank does DStv use?

DStv uses all the major banks

How can I pay DStv through WhatsApp?

To do so, you’ll need to add our WhatsApp number to your contacts list.

Once you’ve done that, send a message with the following information:

  • First Name
  • Last Name
  • Phone Number (DStv number)

Once they receive the details, they will send you instructions on how to pay.

How do I pay my DStv account using a phone?

  1. USSD Code
  2. Scan the MultChoice QR Code
  3. Download & Use the MyDStv App

How to change DStv payment date on WhatsApp?

To change your payment date, follow these steps:

  1. Open the WhatsApp application on your phone.
  2. Tap on the “Settings” icon in the bottom right corner of the screen.
  3. Scroll down to “Account,” then tap it to continue.
  4. Select “Payment” on the next page, then tap “Change Payment Date.”

What is the DStv late payment penalty?

DStv’s late payment penalty is a fine that you will be charged if you don’t pay your bill on time.

It’s usually calculated as a percentage of your monthly subscription fee, and it can vary depending on how far past the due date you are when you pay.

Is DStv paid in advance or in arrears?

It is paid in advance.

How long does it take for DStv payment to reflect?

The payment reflects immediately.

What is the DStv payment email address?

The email address is help@dstv.com

What happens if I pay my DStv late?

If you pay your DStv bill late, you could be charged a late payment fee of R50.

If you pay your bill more than 30 days after the due date, you will also be charged interest at a rate of 10% per annum from the date that the payment was due.