DStv Troubleshooting for Technical Problems

DStv Troubleshooting

The DStv service is wonderful, but like all things, it can have technical problems. This is the #1 Reason why our DStv Troubleshooting post was created.

The GOAL is to make DStv problem-solving a simple process.

So, if you’re having DStv technical problems today, don’t worry!

  • Troubleshooting Dstv is now made easy
  • Just contact our 24/7 DStv Help Line
  • DStv Technicians are ready

In this DStv Troubleshooting post, we will discuss the most common DStv problems and solutions.

21 Common DStv Problems

21 Common DStv Problems

  1. No Signal on DStv
  2. DStv signal settings
  3. Connection problems
  4. DStv Not Scanning
  5. DStv Streaming problems
  6. Picture & Colour problems
  7. Problem with DStv now
  8. Streaming issues for DStv Now
  9. DStv now not working on smart TV
  10. Login problems with DStv Now
  11. DStv volume is not working
  12. DStv volume settings
  13. Problems with DStv decoder
  14. DStv PVR is not working
  15. DStv recording is not working
  16. Explora loading problem
  17. Hard drive problem
  18. DStv rebooting problem
  19. HDMI not working
  20. Multiswitch problems
  21. Problems with DStv catch up

Here are a few things you can try before calling the DStv help centre

  1. Check the power supply
  2. Check the cables and connections
  3. Reboot the DStv decoder
  4. Reset the DStv decoder to factory defaults
  5. Update the firmware of your DStv decoder
  6. Get help from a professional technician if none of these solutions works

Below are various DStv problems and solutions.

Check the DStv Power Supply

DStv Power Supply

If you’re experiencing problems with your DStv reception, one of the first things you should check is the power supply.

  1. Ensure the power cable is firmly plugged into both the wall socket and the back of the decoder.
  2. If the cord is loose, try tightening it or replacing it with a new one.
  3. Still having trouble, check the fuse in the plug.
  4. If it’s blown, replace it with a new one.
  5. Still having problems, contact our nearest DStv Installer for assistance.

Check the DStv Cables and Connections

DStv Cables and Connections

If you’re experiencing issues with your DStv signal, the first thing you should do is check your cables and connections.

  1. Make sure all of your cables are securely connected to your TV and DStv decoder.
  2. If you’re using a DStv HD PVR, ensure that the HDMI cable is firmly plugged into both the decoder and the TV.
  3. Once you’ve checked all of your cable connections, reboot your decoder by unplugging it from the power outlet for 30 seconds, then plug it back in.
  4. If you’re still having issues, contact DStv customer service for assistance.

Reboot the DStv Decoder

Reboot the DStv Decoder

If your DStv decoder is not responding to your remote control, it may be time for a reboot. This process will clear any errors that have accumulated in the system and help to restore normal functioning.

To reboot your DStv decoder, follow these steps:

  1. Disconnect the power cord from the back of the decoder.
  2. Wait for 30 seconds
  3. Reconnect the power cord
  4. Power on the decoder
  5. Wait for the decoder to finish booting up

If your decoder is still not responding properly after following these steps, contact our DStv Help Service.

Reset the DStv Decoder to factory defaults

Reset the DStv Decoder to factory defaults

If you find that your DStv decoder is not working as it should, one of the first things you can try is resetting it to factory defaults.

This will clear any personal settings or preferences that you have saved on the decoder, and it may also fix any software issues that you are experiencing.

 

To reset your DStv decoder to factory defaults, simply follow these steps:

  1. Press the “Menu” button on your remote control.
  2. Select “Settings” from the menu.
  3. Select “Factory Defaults.”
  4. Enter your PIN code when prompted. (The default PIN code is 0000.)
  5. Select “Yes” to confirm that you want to reset the decoder to factory defaults.

Once the reset process is complete, your DStv decoder will restart and you will need to reconfigure all of your personal settings.

However, this should only take a few minutes, and it may be well worth the effort if it helps to fix any problems you are having with your decoder.

Update the Firmware of your DStv Decoder

Update the Firmware of your DStv Decoder

It is important to keep your DStv decoder updated with the latest firmware. Doing so will ensure that you have the most up-to-date features and security patches.

To update the firmware of your DStv decoder, follow these steps:

  1. Go to the DStv website and log in to your account.
  2. Under “My Account,” select “Manage Devices.”
  3. Select the decoder that you want to update.
  4. Under “Firmware Update,” select “Update Now.”
  5. Follow the on-screen instructions to complete the update process.

By keeping your DStv decoder updated, you can enjoy the newest features and rest assured that your device is secure.

Get help from a Professional DStv Technician

Professional DStv Technician

If you’re having problems with your DStv, there are a few things you can try before calling a technician.

  1. First, check to see if there is power to your DStv decoder.
  2. If the red light is not on, make sure that it is properly plugged into an outlet and that the power switch is turned on.
  3. If the red light is on but you’re still not getting a picture, try resetting your decoder.
  4. To do this, unplug the power cable from the back of the decoder and wait for 30 seconds before plugging it back in.
  5. If you’re still having problems, try disconnecting and reconnecting the coaxial cable from your decoder to your TV.

If none of these solutions work, please call our professional DStv technicians for assistance.

People also ASK – DStv Signal Problem

DStv Signal Problem

How to fix Signal Problem Error e48-32 on DStv?

When DStv says no signal try the following solutions:

  1. Restart the Decoder
  2. Inspect the F-type connectors
  3. Adjust the alignment of the LNB
  4. Make an adjustment to the dish alignment
  5. Replace the LNB if faulty
  6. Satellite dish is to be moved to a better location
  7. Remove obstacles that may interfere with the DStv signal

Learn how to Clear Error Codes here

Why is my DStv Catch Up not working?

  • Most common fault is an unstable internet connection
  • Also the menu of DStv CatchUp has been removed

What to do when DStv Now isn’t working?

  1. Restart your device
  2. Remove & reinstall the DStv Now App
  3. Restart the router
  4. Clear the cache
  5. Contact the DStv Help Line

What to do when DStv PVR not working?

  1. Reboot your Decoder
  2. Update the firmware
  3. Format the hard drive
  4. Make sure DStv Account is up to date

How to do DStv Now Troubleshooting?

  1. Update the DStv App
  2. Restart the device
  3. Clear the cache
  4. Delete & Reinstall the App

How to do DStv Explora Troubleshooting?

  1. Check the power supply
  2. Check the cables and connections
  3. Reboot the DStv decoder
  4. Reset the DStv decoder to factory defaults
  5. Update the firmware of your DStv decoder

What to do when there is a DStv volume problem?

  1. Make sure the Mute is off
  2. Reboot the decoder
  3. If a buzzing sound, make sure the correct TV system is selected
  4. Check audio cables
  5. If UHF interference, change the settings.

What to do when DStv not working on a laptop?

  1. Enter Google Chrome
  2. Select “More”
  3. Select “More Tools”
  4. Choose “Clear Browsing Data”
  5. Choose “All Time”
  6. Select the Boxes of “Cookies & Cached Images and files”
  7. Choose “Clear Data”

Now Log back into your DStv Account

Why is the DStv Hdmi not working?

There is an issue with your DStv Installation.

  • Satellite Dish is misaligned
  • LNB is faulty
  • F-connector plug issues
  • Decoder has wrong settings
  • Cables could be loose
  • Wrong LNB type

What to do when DStv not working after load shedding?

DStv not working after load shedding

Wait at least 10 minutes before turning on the decoder

How to do DStv remote troubleshooting?

Press down on a button and see if the remote blinks green.

  • No Green Blinking Light, replace batteries
  • After the batteries are replaced and still no green light, replace the control.

How to do DStv Extra View Troubleshooting?

  1. Primary decoder must be turned on
  2. Heartbeat cable correctly attached to RF ports.

If there is still an issue, it can be the decoder settings or a faulty cable

How to fix a DStv rebooting problem?

  1. Disconnect the dish cable to the DStv Decoder
  2. Reconnect the cable
  3. Decoder must be restarted
  4. Select “Menu” button
  5. Choose “Options”
  6. Select “Home Network”
  7. Settings must be “DStv W7”
  8. Choose “Save”
  9. Scanning will occur
  10. Enjoy!

How to adjust for the best DStv Signal Settings?

  1. Restart the Decoder
  2. Inspect the F-type connectors
  3. Adjust the alignment of the LNB
  4. Make an adjustment to the dish alignment
  5. Replace the LNB if faulty
  6. Satellite dish is to be moved to a better location
  7. Remove obstacles that may interfere with the DStv signal

What to do when the DStv decoder not powering on?

  • Unplug the power cable & replace it if damaged
  • Wait 10 minutes before rebooting
  • Press “P+” button while booting up
  • “Code” Appears
  • Press “P-, P+, P+, P-, P-, P+, P+, P-“
  • This should solve the problem

Click here for more info

How do I know if my DSTV LNB is faulty?

  • The signal level will be very low
  • The LNB unit will be damaged

How do I know if my dish LNB is working?

Check the Signal level on a meter

What happens if LNB is faulty?

Poor or lack of DStv signal.

Decoder problems and solutions

Discover the decoder problems and solutions here

Discover Self-Service Management for your DStv Account

  • Mobile App – DStv Now
  • DStv WhatsApp Number – 060 060 3788
  • USSD Code – *120*68584#
  • Website – DStv.com
  • Facebook @DStv
  • Twitter @DStvSelfService
  • Email – help@DStv.com

All your questions will be answered here on DStv Self Service

How to speak to a DStv Multichoice agent?

  • DStv Customer Care: +27 11 289 2222
  • WhatsApp Nr 060 060 3788
  • Twitter @DStvSelfService
  • Website: selfservice.DStv.com
  • Facebook @ DStv
  • Email: help@DStv.com

Learn about the DStv Packages for 2022 / 2023?

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DStv Packages of 2022 / 2023 – Click Here

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